SaaS
New users were dropping off within the first 10 minutes. The setup flow was too long, with unclear CTAs (Call to Actions) and feature overload during onboarding. The interface tried to do too much graphs, chats, and widgets were visually heavy, creating a cognitive load that made navigation frustrating for new users.
Task
The interface tried to do too much — graphs, chats, and widgets were visually heavy, creating a cognitive load that made navigation frustrating for new users.

